Terms of service

TERMS OF SERVICE:

Acceptance of the Terms

By placing an order on DolceDara, the customer accepts these Terms of Service, as well as our shipping and refund policies. We reserve the right to modify these terms at any time, and any changes will be reflected on this page.

Orders and Payments

All orders must be placed through our official website or our authorized social media accounts. Payments must be completed at the time of placing the order. We accept the main payment methods, and all prices are in US dollars.

Product Availability

The availability of our products may vary, since all our cookies are handmade and in limited batches. In the event that a product is not available after placing your order, we will notify you and offer you a replacement option or a refund.

Shipping Policy

Orders are shipped only on Mondays and Tuesdays, as detailed in our shipping policy. Customers are responsible for providing a correct address to ensure a successful delivery. We are not responsible for delays caused by the courier service.

Refund Policy

Due to the perishable nature of our products, we do not accept returns. See our refund policy for more details. In case of receiving an incorrect order, please contact us as soon as possible to solve the problem.

Limitation of Liability

DolceDara is not responsible for damages or indirect losses arising from the delivery or use of our products, including those caused by the mismanagement of the courier service. We do not guarantee that the products arrive in specific temperature conditions, and we recommend being available to receive the package on time.

Intellectual property

All content on our website, including images, logos, texts and graphics, are the property of DolceDara. It is not allowed to reproduce, distribute or modify our content without our express consent.

Fraud and Unauthorized Activities

We reserve the right to cancel any order that we consider suspected of fraud or illegal activity. This includes, but is not limited to, orders placed with unauthorized credit cards or with false contact information.

Customer Service

For any questions or inconveniences related to your order, you can contact our customer service team through the email provided on our website. We will do our best to respond within 24-48 hours during working days.

Jurisdiction and Applicable Law

These terms will be governed and interpreted in accordance with the laws of the state where DolceDara is registered. By accepting these terms, the customer agrees that any dispute will be resolved in the courts corresponding to this jurisdiction.