Shipping policy

SHIPPING POLICY:

All orders placed during the regular sale will be shipped only on Mondays and Tuesdays of each week. The exact shipping date will be displayed at the top of our home page. Once your order is packed, you will receive a tracking number in the email provided at the time of purchase.

Orders for Sale of Surpluses:

If you place an order at our surplus sale on Sundays and Mondays before 10:00 a.m., your order will be shipped on the same Monday. Orders placed after 10:00 a.m. will be shipped on Tuesday.

In case that week includes a holiday, all shipments will be made the next business day.

Responsibilities of DolceDara:

DolceDara is not responsible for delays in delivery due to incorrect or incomplete addresses. We are also not responsible for packages that, although they appear as "delivered" in the tracking system, have not been received by the customer.

The shipping cost reflected in your order is based on USPS rates for priority mail shipments. However, this cost may vary depending on weight and distance. If the shipping cost exceeds the indicated amount, DolceDara will cover the difference.

Returned or Misguided Packages:

If a package is returned due to an incorrect or incomplete address, it will be subject to an additional charge in case you want it to be resent. It is your responsibility to correctly enter the shipping address when making the payment.

Shipping Refund Policy:

Shipping costs are not refundable once the order has been shipped and the tracking number has been provided.

Important Note:

Placing an order does not imply that it will be shipped immediately. DolceDara has specific shipping days (Monday and Tuesday), and this information will always be visible in the header of our page.

DolceDara is also not responsible for delivery delays caused by USPS, especially during periods of high seasonal demand.